Ts&Cs / FAQs / Privacy Policy
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Affiliated with Unique Luxury Getaways
BOOKING TERMS & CONDITIONS
Luxury Private Chef T/A Joshua Jennings-Todd
Sole Trader registered with HMRC
5 Park Close, Kinlet, Shropshire, DY12 3BG
These Terms & Conditions, together with our Privacy Policy and any written correspondence issued prior to confirmation, form the agreement between Luxury Private Chef (“we”, “us”, “our”) and the Client (“you”, “your”).
By making a booking, the first named person confirms they:
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Have read and agree to be bound by these Terms.
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Have authority to act on behalf of all persons included in the booking.
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Accept full financial responsibility for the booking.
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Consent to our use of personal data in accordance with our Privacy Policy, including disclosure of relevant health or dietary information.
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Are over 18 years of age.
1. NATURE OF AGREEMENT
The agreement commences on the date stated in the booking confirmation and continues until completion of services, unless terminated earlier in accordance with these Terms.
Luxury Private Chef operates as an independent contractor. Nothing in this agreement creates a relationship of employment, partnership or agency between the Client and Luxury Private Chef.
Where we act solely as an agent in placing a sub-contractor or candidate, this will be clearly stated in writing.
2. SERVICES
Services may include (but are not limited to):
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Private chef services at client premises
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Menu planning and provisioning
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Food preparation
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Service and guest interaction
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Kitchen clean-down
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Temporary and permanent chef placements
Full details of each booking (date, location, guest numbers, dietary requirements, staffing, menu and agreed fees) will be confirmed via email and/or invoice.
Changes to guest numbers, menu, staffing or hours may result in revised pricing.
If service hours exceed the agreed schedule, overtime charges will apply.
We reserve the right to amend menus where ingredients are unavailable or of unsatisfactory quality. A suitable alternative will be provided.
3. ALLERGIES & DIETARY REQUIREMENTS
The Client must notify us in writing of all allergies and dietary requirements prior to the event.
We cannot guarantee an allergen-free environment. Food can be prepared in kitchens where allergens are present.
Failure to notify us of allergies in advance may result in us being unable to cater appropriately, and we accept no liability where information has not been disclosed.
Airborne allergy requests cannot be accommodated.
4. PAYMENT TERMS
Deposits
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A deposit of up to 50% is required to secure standard bookings.
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Bookings made within 14 days of the event require up to 100% payment upfront.
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Deposits must be paid within 48 hours of invoice (24 hours for short-notice bookings).
Bookings are not secured until cleared funds are received.
Final Balance
The remaining balance must be paid by the date stated on the invoice (prior to, on, or immediately following the event as agreed).
Late payments incur interest at 5% per week.
Additional Costs
The Client is responsible for:
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All agreed service fees
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Food and ingredient costs
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Travel and travel time
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Flights and accommodation where required
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Equipment hire (if needed)
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Additional staffing (depending on requirements)
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Overtime
Certain supply costs may be required in advance.
Prices may vary depending on ingredient costs, supplier pricing, travel distance and final guest numbers.
Payment Methods
Preferred method: BACS transfer.
Card payments available on request (3% surcharge applies).
5. GRATUITY
A discretionary service charge may be added to the final. This is distributed amongst the team. It may be removed if cash gratuity is provided on the day.
6. CANCELLATION POLICY
Client Cancellation
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More than 56 days prior: Full refund of deposit (excluding booking fees).
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14–56 days prior: Deposit retained.
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Within 14 days: Deposit retained plus reimbursement of any non-refundable costs incurred (ingredients, accommodation, travel, supplier costs).
Booking fees are non-refundable.
Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day bookings are strictly non-refundable.
At our discretion, rescheduling your booking may be offered depending on circumstances.
7. SUB-CONTRACTORS & PLACEMENTS
Where we act as an agent in placing sub-contractors:
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Deposits (up to 100%) are required before confirmation.
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Funds are held by us and transferred to the sub-contractor when required.
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We are not liable for acts, omissions, damage or loss caused by the sub-contractor.
Temporary & Long-Term Placements
Fees:
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Single occasion: 15% of contractor fee (usually included in the price made out to you)
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2+ days: Up to 20% of accumulated gross salary (usually included in the price made out to you)
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Full-time (6+ months): 25% of one month’s salary
If a placed candidate leaves within 21 days, we will offer a replacement or partial refund (excluding booking fee). After 21 days, no refund is due.
Clients are responsible for conducting their own background checks if desired.
8. PROPERTY & LIABILITY
The Client must provide:
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Safe and hygienic working conditions
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Adequate kitchen facilities
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Reasonable access to utilities
We may use client’s crockery, cutlery and equipment unless otherwise agreed.
Luxury Private Chef holds Public Liability Insurance.
Sub-contractors are responsible for their own insurance. It is the Client’s responsibility to request documentation if required.
We accept liability for damage directly caused by our negligence. We are not liable for:
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Pre-existing damage
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Indirect or consequential losses
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Loss of profit
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Guest misconduct
9. COMPLAINTS
Any dissatisfaction must be submitted in writing within 30 days of the event.
We will review and, where appropriate, offer remedial action at our discretion.
10. NON-CIRCUMVENTION
Clients agree not to engage directly with any sub-contractor introduced by Luxury Private Chef for a period of 24 months without written consent.
Sub-contractors likewise agree not to approach clients directly.
11. FORCE MAJEURE
We are not liable for failure to perform due to events beyond our reasonable control, including but not limited to severe weather, illness, transport disruption, supplier failure or government restrictions.
12. OUR RIGHT TO CANCEL
In the unlikely event we must cancel, a full refund of monies paid for services will be provided.
We reserve the right to substitute chefs or sub-contractors of equivalent standard where necessary.
13. GENERAL
These Terms apply to all future bookings unless updated. The latest version is available on our website.
This agreement becomes legally binding once signed and deposit payment is received.
Failure to pay without written explanation may result in legal recovery action.
Privacy Policy:
Website Terms
Access to and use of any information on this website is conditional on your acceptance of these website use conditions. We recommend you read them carefully and print out and keep a copy of them for your future reference. If you do not wish to accept any part of them, you must not use our website.
As a condition of your use of this website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these conditions. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these Conditions. You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of this website.
All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers (if applicable) and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights are reserved.
The trade marks, logos and service marks shown on our website, unless otherwise specified, are our intellectual property. No rights are granted to use any of them without our prior written consent.
Neither we, nor our owners, express or implied, as to the accuracy of the information contained on this Site. Neither we nor our owners make any warranties and/or representations as to the nature or standard or otherwise of any services offered on or through this Site.
We do not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of:
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Your use of or reliance on any content available on or through this Site.
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Any failure to access or delay in accessing this Site.
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The performance or non-performance of any services by us or by our partners.
The information contained in this website is for general information purposes only. The information is provided by Luxury Private Chef and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.
Through this website you are able to link to other websites which are not under the control of Luxury Private Chef. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Luxury Private Chef takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
If any exclusion(s) or limitation(s) contained in these Conditions is found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose(s), that exclusion(s) or limitation(s) or the part(s) in question shall be deemed severable and omitted from these Conditions for that purpose / those purposes. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these Conditions.
We may alter these terms and conditions at any time. If we do so, all subsequent use of our website will be governed by the newer version. You must check these terms and conditions regularly.
We receive, collect and store any information you enter on our website or provide us in any other way. When you use our contact or chat box on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons as stated in our privacy policy. We may contact you by email, phone or mail unless requested otherwise.
Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely.
This privacy policy sets out how Luxury Private Chef uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.
We reserve the right to change this privacy policy as deemed necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the website following the alterations.
Luxury Private Chef is a sole trader registered with HMRC by Joshua Todd. Any personal information provided to or gathered by us is controlled at our registered address 5 Park Close, Kinlet, Shropshire, DY12 3BG.
Information that you provide to us when visiting on our website, completing an online enquiry form, an online or offline booking form, filling, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:
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Contact information including your name, address, phone number(s) and email.
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Demographic information such as preferences, interests, age and family information.
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Information relating to your booking such as feedback questionnaires, reviews, image or video uploads, enquiries and marketing requests.
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Information relating to quoting and booking including information relating to family and friends such as names, emergency contacts, any allergies or dietary restrictions (which may disclose your religious beliefs) country of residence and nationality.\
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We do not store financially sensitive information such as credit card numbers, bank details or security numbers.
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Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including such as browsing and search history. We may also use industry standard software tools such as Google Analytics to measure and collect session information, time visiting specific pages, page interaction and repeat visits.
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The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
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Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.
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Third party information about you from other sources which we may add to our account information.
We collect such Non-personal and Personal Information to provide you with a better service for the following purposes:
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To provide and operate our Services.
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Internal record keeping, auditing and regulation purposes.
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We may use the information to improve our products and services.
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We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
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We may use the information for marketing purposes to display adverts on our or other websites based upon your prior visits to our website, preferences and contact with us.
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We may use your information to contact you for market research purposes.
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We may use the information to personalise and customise the content of our website according to your interests.
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To provide our Users with ongoing customer assistance and technical support.
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To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services.
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilising other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
A cookie is a small text file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site.
Cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. We use cookies to collect information about your usage of our website. This helps us to give you the best possible user experience.
Third party vendors, including Google, may show Luxury Private Chef adverts on sites on the internet and use cookies to serve adverts based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising settings page.
By using our website, you imply consent to the use of cookies. However, if you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies.
We use cookies to improve your experience on our website, please visit www.allaboutcookies.org for further information on cookies.
In order to your booking request, we may need to disclose some of your information to our partners including: serving staff and if deliveries for provisions need to be sent to your address.
We only pass on information that is required in order to fulfil the booking or enquiry, such as name and address to delivery companies.
Throughout our website and social media we emphasise Michelin standard, while we say we aim to produce to this standard we are not Michelin starred or rated from the company.
In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. Data is protected by a non-disclosure agreement and data is not stored after any work has been completed.
Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.
We will not sell your personal information to third parties unless we are required by law to do so.
You may choose to restrict the collection or use of your personal information in the following ways:
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You may update and request details of any personal information which we hold about you by contacting our data protection officer at any time.
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You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by contacting our data protection officer.
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You may exercise your right to be forgotten by contacting our data protection officer.
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You have the right to ask for a copy of any personal data held by us by contacting the data protection officer. We aim to respond to any such requests within 30 days.
If you don’t want us to process your data anymore, please contact us at : luxuryprivatechef@gmail.com
Our website may contain links to other websites which we feel are relevant or of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy does not extend to your use of such websites.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: luxuryprivatechef@gmail.com
By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.
Click the PDFs for further detailed information on Sole Trader Website Terms, Privacy Policy and cookies
We are ensuring health, safety and hygiene procedures is being met to the highest standard (as always) more so in these times by wearing masks and gloves when necessary and respecting distancing with the clients. If you have to cancel due to Covid-19 we will aim to reschedule your booking.
Joshua Todd founder of Luxury Private Chef is fully vaccinated and takes lateral flow tests when necessary to ensure the safety of himself and others around him. If you would like your private chef or server to present a lateral flow test before your occasion please let us know so we can arrange this.
